Your privacy is not just a priority – it is our responsibility. Find out clearly how ezpin collects, uses and protects the personal data of every member in Malaysia to international security standards.
Our comprehensive approach to safeguarding every member's personal data
All data transmitted between your device and the ezpin servers is encrypted using bank-grade 256-bit SSL technology – the same standard used by leading financial institutions worldwide.
Your personal data is stored in highly secured data centres with multi-layered access controls. Only authorised personnel may access sensitive information through strict security procedures.
Ezpin never sells, rents, or trades your personal data to any third party for marketing purposes. Your data belongs entirely to you and we respect that privacy unconditionally.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time. Requests are processed within 14 business days through our support channels.
Ezpin's security system continuously monitors for suspicious activity and unauthorized access attempts. Our cybersecurity team responds promptly to any detected threats.
Ezpin's privacy policy complies with international data protection standards. Our data management practices are audited regularly by independent bodies to ensure ongoing compliance with current security requirements.
This Privacy Policy explains how ezpin ("we", "Platform", or "Company") collects, processes, stores, and protects your personal information when you use the ezpin platform via ezpin.pro or any other service channels we provide.
We understand that your trust is our most valuable asset. That is why we are committed to handling your personal data in a transparent, responsible and secure manner. This policy is written in plain language so you can genuinely understand your rights and how we manage your information – not just another hard-to-read legal document.
By using the ezpin platform, you agree to the practices described in this Privacy Policy. This Policy should be read together with Terms and Conditions for a comprehensive understanding of the rights and responsibilities of both parties.
This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions. We encourage you to read the full document even if you have read an earlier version, as it contains important updates regarding user rights.
Ezpin only collects information necessary to provide you with a safe, compliant, and high-quality service. We do not collect irrelevant or excessive data.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account registration & KYC verification | 5 years after account closure |
| Financial Data | Transaction processing & fraud prevention | 7 years (legal requirement) |
| Gaming Data | Dispute resolution & platform analytics | 3 years after the date of activity |
| Technical Data | Account security & fraud detection | 12 rolling months |
| Communication Data | Customer support & complaint records | 2 years after resolution |
All data we collect is used solely for legitimate purposes that are necessary for the operation of the ezpin platform. Below is a detailed explanation of how your data is used:
Ezpin does not use your data to make fully automated decisions that could significantly affect you without human review. Every important decision involves manual review by our team.
Ezpin does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in the following limited and controlled circumstances, we may share your data with necessary parties:
We work with third-party service providers who have undergone rigorous security assessments. They are only permitted to access the data required for their specific tasks and are bound by strict confidentiality agreements:
Ezpin will disclose your information to the relevant authorities when required by law, court order, or direction from a legitimate regulatory body. Such disclosures are made solely to comply with legal obligations and not on our own business initiative.
If you receive any communication claiming to be from ezpin that asks for sensitive personal information such as your password or PIN, do not respond and contact our support team immediately. ezpin will never ask for your password via email or chat.
We continually invest in the best security technologies and procedures to protect your data from unauthorised access, disclosure, unintended alteration, or destruction.
In the event of a data breach affecting your personal information, ezpin is committed to notifying you within 72 hours of becoming aware of the incident, in line with international best practices. The notice will describe the nature of the incident, the data involved, the steps that have been taken and the actions you can take to protect yourself.
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection at all times. We encourage you to take personal protective measures as well, such as using a strong, unique password and enabling 2FA on your account.
Ezpin uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. Disabling essential cookies will prevent you from logging in to your account.
Ezpin fully respects your rights regarding your personal data. Below are the rights you hold and how to exercise them:
You may request a copy of all personal data we hold about you at any time. Requests are processed within 14 business days.
If your data is inaccurate or incomplete, you have the right to request a correction and we will update the record promptly.
You may request the deletion of your personal data, subject to any legal retention obligations related to financial activity.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time, without needing to provide any justification.
In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the rights above, contact our data protection team by email at [email protected] or via the platform's live chat. We will not charge any fee for reasonable requests and will respond within the specified timeframe.
Ezpin retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law. Once the designated retention period has expired and there is no legal requirement for continued storage, your data will be securely deleted or anonymized using approved procedures.
Financial transaction records are retained for seven years in accordance with Malaysia's financial legal requirements. Identity verification data is retained for five years after account closure for anti-money laundering compliance purposes. Game data and betting records are retained for three years for the purpose of resolving any disputes that may arise.
When your account is closed at your own request, we will isolate your data from active systems within 30 days. Data will remain in secure archive only for the minimum period required by law before being permanently deleted.
The ezpin platform is exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18. If we discover that we have collected data from a minor without proper age verification, we will immediately delete that data and close the account in question.
If you are a parent or guardian and you believe your child has registered for or used the ezpin platform, please contact us immediately at [email protected] so that we can take the appropriate action without delay.
Ezpin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will be posted on this page with an updated revision date at the top of the document.
For significant changes that affect how we use your data, we will notify you directly via your registered email or in-platform notification before the changes take effect. Continued use of the ezpin platform after the effective date of any changes constitutes your acceptance of the updated policy.
We encourage you to review this page regularly, at least once every six months, to stay informed about how we manage your personal data. The date of the last update is always clearly displayed at the top of this page.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
We are committed to responding to every privacy-related enquiry within 48 hours on business days. For more complex user rights exercise requests, we will provide a status update within seven business days even if the full process may take up to 14 business days.
For more information on data protection and how to use our platform responsibly, please visit the Responsible Gaming and Terms and Conditions us.